EUROMATCH PRIVACY POLICY
EuroMatch Pty Ltd (ACN 702 966 069)
Effective 30 October 2026
This Privacy Policy explains how EuroMatch collects, uses, stores, discloses and protects personal information. It applies to everyone who uses the Platform, applies to join the EuroMatch database, subscribes, books a Tour, attends an Event, or otherwise deals with EuroMatch.
EuroMatch is an Australian company. It complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Because EuroMatch offers services to women living in the European Union and processes their personal data, EuroMatch also complies with the GDPR in relation to those women and any other person in the European Union. Where this Privacy Policy uses the expression personal information, it includes personal data within the meaning of the GDPR.
This Privacy Policy is available in English and Ukrainian. If there is any inconsistency, the English version prevails. Words defined in the EuroMatch Terms of Use and Code of Conduct (such as Member, Client, Platform, Event and Tour) have the same meaning here.
1. WHO WE ARE AND HOW TO CONTACT US
1.1 The entity responsible for your personal information (the controller for GDPR purposes) is EuroMatch Pty Ltd (ACN 702 966 069) of 11 Fawk Corner, Ballajura, Western Australia 6066.
1.2 Our Privacy Officer can be contacted by email at info@euromatch.com.au or by post at the address above. Questions, access requests, correction requests and complaints should be directed to the Privacy Officer.
2. WHAT PERSONAL INFORMATION WE COLLECT
2.1 The personal information we collect depends on how you deal with us. It may include:
(a) identity information: your name, date of birth, gender, nationality, country of residence, photographs of you, and copies of identity documents such as a passport, national identity card or driver licence, together with the result of any identity or age verification check;
(b) contact information: your email address, telephone number, postal address and Platform account details;
(c) profile information (Members and Clients): your relationship status, whether you have children, occupation, education, languages spoken, height, interests, lifestyle information, the description you write about yourself and the kind of partner you hope to meet, and your profile photographs;
(d) verification interview records (Members): notes made by EuroMatch Staff during your video interview and, if you agree at the time, a recording of the interview;
(e) communications: messages sent through the Platform, forum posts, emails, text messages and notes of telephone conversations with EuroMatch Staff;
(f) Event and Tour information: your attendance at Events, match forms you complete, Mutual Interest Matches, your emergency contact details, and for Clients booking a Tour, your passport details and arrival information required by the hotel and by EuroMatch for check in;
(g) health and accessibility information: dietary requirements, allergies, medical conditions relevant to your safety at an Event or on a Tour, and accessibility needs, where you choose to tell us;
(h) criminal history information (Clients): the result of a national police check obtained with your consent as described in the Men's Terms;
(i) payment information (Clients): the last four digits and expiry of your payment card, transaction records, invoices and refund records (full card numbers are held only by our payment provider);
(j) marketing and survey information: your marketing preferences, responses to surveys, and any testimonial or feedback you give us; and
(k) technical information: your IP address, device type, browser, operating system, app version, pages visited, time spent on pages, and cookie and similar identifiers.
2.2 Some of this information is sensitive information under the Privacy Act 1988 (Cth) or special category or criminal offence data under the GDPR, in particular health information, criminal history information and any information you choose to give us about your religion, ethnicity or sexual life. We collect such information only with your consent, or where the law otherwise permits, and only where it is reasonably necessary for the purposes described in this Privacy Policy.
2.3 You may deal with us anonymously or under a pseudonym when making a general enquiry. You cannot join the Platform, subscribe, book a Tour or attend an Event anonymously, because verification of identity and age is essential to the safety of everyone involved.
3. HOW WE COLLECT PERSONAL INFORMATION
3.1 We collect personal information:
(a) directly from you when you complete an application or registration form, upload documents or photographs, take part in a verification interview, send messages, complete a match form, make a booking, make a payment, attend an Event, respond to a survey, or contact us;
(b) automatically through the Platform using cookies, analytics tools and server logs;
(c) from third party service providers we use to verify identity and age, to conduct police checks (with your consent), and to process payments;
(d) from other Users, for example where another User makes a complaint about you or completes a match form naming you; and
(e) from publicly available sources where reasonably necessary to verify information you have given us.
3.2 If you give us personal information about another person, such as an emergency contact or a referee, you must have that person's consent to do so and must tell them about this Privacy Policy.
4. WHY WE COLLECT, USE AND DISCLOSE PERSONAL INFORMATION
4.1 We collect, use and disclose personal information for the following purposes:
(a) to assess an application to join the Platform as a Member or Client, including verifying identity, age and relationship status;
(b) to create and display profiles to other Users in accordance with the Women's Terms and Men's Terms, and to operate the Platform's messaging, matching, forum and booking features;
(c) to organise and conduct Events and Tours, including arranging accommodation, catering, interpreters, security and transport, and recording Mutual Interest Matches;
(d) to monitor communications and conduct for compliance with the Code of Conduct and to protect the safety of Members, Clients and EuroMatch Staff, including by detecting attempts to exchange contact details, solicit money or arrange unsupervised meetings;
(e) to process payments, issue invoices and refunds, and keep financial records;
(f) to respond to enquiries, complaints and requests;
(g) to send service communications, such as Event invitations, booking confirmations, reminders and changes to our terms;
(h) with your consent, to send marketing communications about EuroMatch services;
(i) with your separate written consent, to use your photograph, first name or story in EuroMatch marketing material;
(j) to improve the Platform and our services, including through analytics;
(k) to comply with our legal obligations, including obligations to report suspected crime, respond to lawful requests from police, courts and regulators, and keep records; and
(l) to establish, exercise or defend legal claims.
4.2 We do not sell personal information. We do not disclose Members' personal information to any person for that person's own marketing or commercial purposes.
5. LEGAL BASES FOR PROCESSING (GDPR)
5.1 Where the GDPR applies, we rely on the following legal bases:
(a) performance of a contract (Article 6(1)(b)): processing necessary to assess your application, maintain your profile, provide the Platform, organise Events and Tours, process payments and record Mutual Interest Matches;
(b) consent (Article 6(1)(a) and, for special category data, Article 9(2)(a)): marketing communications, use of your image or story in marketing, the recording of your verification interview, and the collection of health, dietary and accessibility information;
(c) legitimate interests (Article 6(1)(f)): monitoring communications and conduct to protect the safety of Users and EuroMatch Staff, preventing fraud and misuse, securing the Platform, improving our services, and establishing, exercising or defending legal claims. We have assessed that these interests are not overridden by your interests or fundamental rights, having regard in particular to the vulnerability of some Members and the importance of a safe environment; and
(d) legal obligation (Article 6(1)(c)): keeping records required by Australian law and responding to lawful requests from authorities.
5.2 Where we rely on consent, you may withdraw it at any time by contacting the Privacy Officer or using the controls in your account. Withdrawal does not affect processing carried out before withdrawal. If you withdraw consent to processing that is necessary to provide a service, we may be unable to continue providing that service.
5.3 We do not use automated decision making that produces legal or similarly significant effects for you without human review. Automated tools are used to flag messages for review by EuroMatch Staff and to assist identity verification, but any decision to refuse, suspend or remove a User is made by a person.
6. WHO WE DISCLOSE PERSONAL INFORMATION TO
6.1 We may disclose personal information to:
(a) other Users, limited to the profile information you have agreed to display. EuroMatch never discloses a Member's or a Client's contact details to another User;
(b) EuroMatch Staff, including Interpreters, hosts, security attendants and masters of ceremonies, to the extent needed to conduct an Event or Tour, each of whom is bound by written confidentiality obligations;
(c) hotels, venues, caterers and transport providers in Poland, Germany and Australia, limited to the information they need to provide their services (for example, the names and passport details of Clients for hotel check in);
(d) service providers who host the Platform, store data, verify identity and age, conduct police checks, process payments, send emails and text messages, provide analytics, and provide professional advice, each of whom is permitted to use personal information only to provide services to us;
(e) independent registered migration agents, only where you ask us to refer you and only to the extent of your name and contact details;
(f) police, courts, regulators and other authorities in Australia, Poland, Germany or elsewhere, where required or authorised by law or where we reasonably believe disclosure is necessary to prevent a serious threat to the life, health or safety of any person; and
(g) a purchaser or prospective purchaser of the EuroMatch business, subject to confidentiality obligations and to this Privacy Policy continuing to apply.
6.2 We will not disclose a Member's surname, home address, workplace, telephone number, email address or identity documents to any Client, and will not disclose a Client's surname, address or identity documents to any Member, except with the express written consent of the person concerned.
7. OVERSEAS TRANSFERS
7.1 EuroMatch is based in Western Australia. Personal information collected from Members in Poland, Germany and elsewhere in Europe is transferred to and stored in Australia, and may be stored by our hosting providers in data centres in Australia, the European Union or [other regions to be confirmed with the platform developer].
7.2 Australia is not the subject of an adequacy decision by the European Commission. Where we transfer personal data from the European Union to Australia, we rely on the standard contractual clauses approved by the European Commission with our service providers and, in relation to the transfer of your own data to EuroMatch in Australia, on the fact that the transfer is necessary for the performance of your contract with us (Article 49(1)(b) of the GDPR) and on your explicit consent given when you apply (Article 49(1)(a)). A copy of the standard contractual clauses we use is available on request from the Privacy Officer.
7.3 Information about Clients may be disclosed to hotels, venues and service providers in Poland and Germany as described above. Before disclosing personal information overseas we take reasonable steps to ensure that the recipient will handle it in accordance with the Australian Privacy Principles.
8. HOW LONG WE KEEP PERSONAL INFORMATION
8.1 We keep personal information only as long as reasonably necessary for the purposes described above and as required by law. In general:
(a) copies of identity documents are deleted within 30 days after verification is complete, and we retain only a record that verification occurred, the method used, the result, and the document type and the last four characters of the document number;
(b) profile information and photographs are kept while you are an active Member or Client and for 12 months after your account is closed, unless you ask us to delete them sooner or we need to retain them to deal with a complaint or legal claim;
(c) messages and conduct records are kept for 2 years after your account is closed for safety, complaint handling and legal purposes;
(d) Event and Tour records, including match forms and Mutual Interest Match records, are kept for 2 years after the Event or Tour;
(e) financial records are kept for 7 years as required by Australian tax law;
(f) police check results are kept only while the Client is active and for 12 months afterwards, and are seen only by the EuroMatch directors; and
(g) marketing consents and testimonials are kept until withdrawn.
8.2 When personal information is no longer required we destroy it or permanently de-identify it.
9. YOUR RIGHTS
9.1 You may ask us for access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond within 30 days. We may refuse access in limited circumstances permitted by law, for example where access would reveal personal information about another User or would prejudice an investigation, and if so we will tell you why.
9.2 If you are in the European Union you also have the right, in the circumstances set out in the GDPR, to:
(a) have your personal data erased;
(b) restrict or object to processing, including processing based on legitimate interests;
(c) receive the personal data you have provided to us in a structured, commonly used and machine readable format and have it transmitted to another controller;
(d) withdraw consent at any time; and
(e) lodge a complaint with a supervisory authority, which in Poland is the President of the Personal Data Protection Office (Urzad Ochrony Danych Osobowych) and in Germany is the data protection authority of the federal state in which you live.
9.3 You may exercise these rights by contacting the Privacy Officer or, where available, through the controls in your Platform account. We will not charge you for exercising your rights unless a request is manifestly unfounded or excessive. We may need to verify your identity before acting on a request.
9.4 Members may at any time ask for their profile to be hidden, withdrawn from the database or deleted, and may withdraw from any Event without giving a reason. These requests are acted on within 2 Business Days and no explanation is required.
10. MARKETING COMMUNICATIONS
10.1 We will send you marketing emails, text messages or app notifications about EuroMatch services only with your consent, which you may give when you register or at any later time. Every marketing message will include a simple way to unsubscribe, and we will act on an unsubscribe request within 5 Business Days, in accordance with the Spam Act 2003 (Cth).
10.2 Service communications, such as Event invitations to Members, booking confirmations and changes to our terms, are not marketing and will continue to be sent while you have an account with us.
11. COOKIES AND ANALYTICS
11.1 The Platform uses cookies and similar technologies for essential functions such as keeping you logged in, for remembering your preferences, and, with your consent, for analytics and measuring the effectiveness of our advertising.
11.2 When you first visit the Platform from the European Union you will be asked to choose which non-essential cookies you accept. You may change your choice at any time through the cookie settings on the Platform or your browser settings. Refusing non-essential cookies will not prevent you from using the Platform.
11.3 We use [analytics provider to be inserted] for analytics and may use advertising tools provided by Meta and other platforms to measure advertising campaigns directed to men in Australia. We do not use advertising tools to target Members, and we do not share Members' personal information with advertising platforms.
12. SECURITY
12.1 We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include encryption of data in transit and at rest, access controls so that EuroMatch Staff see only the information they need, multi factor authentication for administrator accounts, written confidentiality obligations for all EuroMatch Staff and service providers, and secure deletion of identity documents after verification.
12.2 No system is completely secure. If a data breach occurs that is likely to result in serious harm to you, we will notify you and the Australian privacy regulator as required by the Notifiable Data Breaches scheme, and where the GDPR applies, we will notify the relevant supervisory authority within 72 hours and notify you where the breach is likely to result in a high risk to your rights and freedoms.
13. CHILDREN
13.1 The Platform is not directed to anyone under 18 years of age and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a person under 18 we will delete it and close any associated account.
14. COMPLAINTS
14.1 If you believe we have handled your personal information in breach of the Privacy Act 1988 (Cth), the GDPR or this Privacy Policy, please contact the Privacy Officer. We will acknowledge your complaint within 2 Business Days and will investigate and respond in writing within 30 days.
14.2 If you are in the European Union and are not satisfied with our response, you have the right under the GDPR to lodge a complaint with the supervisory authority described above.
15. CHANGES TO THIS PRIVACY POLICY
15.1 We may update this Privacy Policy from time to time. The current version will always be available on the Platform. If we make a change that materially affects how we handle your personal information we will notify you by email or through the Platform at least 30 days before the change takes effect.